Frequently Asked Questions

---

Clear the Area: Remove any furniture, decorations, or obstacles from the walls and ceilings that will be plastered. This includes pictures, mirrors, curtains, and any other items that could obstruct the plastering work.

Provide Access: Ensure that we have easy access to the work area. Clear pathways and remove any barriers that could hinder movement to, from and around the site.

Secure Pets and Children: If you have pets or young children, we strongly advise to keep them away from the work area during the plastering process. Plastering can involve potentially hazardous materials and tools, so safety precautions are essential.

Ensure Proper Ventilation: If possible, ensure that the work area is well-ventilated to help dissipate dust and fumes. Open windows and doors if weather permits or use fans to improve airflow.

At SSIL, we stand behind the quality of our work. That's why we offer a satisfaction guarantee on all our plastering services. We are committed to ensuring that you are completely satisfied with the results of your project. If for any reason you are not happy with the workmanship or outcome, simply let us know, and we will make it right. 

Your satisfaction is our priority, and we strive to exceed your expectations every step of the way. 

Size of the Area: The square meterage of the area to be plastered is a significant determinant of cost. Larger areas generally require more materials and labor, resulting in higher overall costs.

Type of Material: Different types of plaster have varying costs. Additionally, specialized plasters for specific applications, such as moisture-resistant plaster for bathrooms, may incur higher expenses.

Surface Preparation: The condition of the surfaces to be plastered can impact costs. Extensive preparation work, such as repairing cracks, removing old plaster, or applying a base coat, may increase the overall cost of the project.

Accessibility: Accessibility to the work area can affect costs, particularly if scaffolding or specialized equipment is required to reach high ceilings or inaccessible spaces.

Complexity of the Design: Intricate designs or decorative finishes may require additional time and skill, leading to higher labor costs.

Location: Labor and material costs can vary based on the project's geographical location. Southern Star Interior Lining is committed to being present for our clients and are willing to travel the distance. However, additional travel costs may be incurred if your home falls outside of the 40km radius around Narellan, NSW.

Timeline: Projects with tight deadlines or requiring expedited completion may incur additional costs due to overtime labor or expedited material delivery.

Experience and Reputation: Experienced and reputable plasterers charge higher rates for their services due to their expertise and track record of delivering high-quality results.

Maintaining a clean and tidy work environment is a priority for us throughout every stage of the plastering process. Here's how we achieve it:

Preparation: Prior to commencing work, we meticulously cover all furniture, floors, and high-traffic areas with drop sheets to safeguard the entire workspace.

Control: We utilize advanced dust extraction equipment during sanding to minimize airborne particles. Our team proactively removes debris, materials, and tools as the plastering progresses, ensuring a clean and organized work area.

Daily Cleanup: At the conclusion of each working day, our team conducts a comprehensive cleanup. This includes wiping down surfaces, vacuuming, and mopping to maintain cleanliness. Following this, we perform a thorough quality check to ensure nothing has been overlooked.

By adhering to these stringent cleanliness protocols, we aim to provide not only exceptional plastering services but also a professional and respectful approach to your property.

At SSIL, we strive to accommodate the diverse preferences of our clients throughout all aspects of our business, including payment options. We accept major credit cards such as Visa, Mastercard, and American Express, as well as digital wallet services including PayPal, Apple Pay and Google Pay. 

If you notice any of the following signs, we recommend reaching out to us. We'll gladly arrange a complimentary inspection and provide you with a free quote.

Cracks: Be vigilant for any cracks, whether small hairline fractures or larger crevices, as they could signify underlying issues like settling or structural movement.

Bulging or sagging: Any noticeable bulging or sagging of plaster may indicate water damage or weakening due to age, which could compromise the integrity of your walls or ceilings.

Loose plaster: Sections of loose or crumbling plaster are concerning, suggesting inadequate adhesion to the underlying surface and potential structural instability.

Water stains: The presence of water stains on plaster surfaces is often indicative of leaks or moisture infiltration, which, if left unaddressed, can lead to significant plaster damage and structural issues.

Peeling paint: Peeling paint on walls or ceilings can be a result of underlying moisture problems or issues with the plaster, highlighting the need for inspection and potential repair.

Dampness or mold: Dampness or mold growth on walls or ceilings is a serious concern, indicating ongoing moisture issues that must be resolved promptly to prevent structural damage and health hazards.

If, for any reason, you are not completely satisfied with the results of our plastering services, simply let us know. We will promptly address any concerns or issues to ensure that the final outcome meets or exceeds your expectations.

Your peace of mind is important to us, and we are dedicated to delivering superior craftsmanship and exceptional customer service on every project. With Southern Star Interior Lining, you can trust that your plastering needs are in reliable hands.

Our commitment to excellence extends beyond the completion of your plastering project. We stand behind the quality of our work and your satisfaction is our utmost priority. That's why we offer a comprehensive satisfaction guarantee!

we are committed to providing exceptional value to our clients. We offer the following discounts:

• 10% discount for seniors holding a valid NSW Seniors Card.
• 10% discount for Emergency service personnel.

In addition to these ongoing discounts, we periodically run promotions that are advertised on our social media accounts. Be sure to follow us on Facebook and Instagram to stay updated on our latest promotions and special offers.

 Sustainability is a core value that guides our business practices. We are committed to minimizing our environmental impact and continually seek opportunities to enhance our sustainability efforts.

We prioritize sourcing materials from suppliers who share our commitment to sustainable practices. This includes selecting products with eco-friendly certifications and minimizing the use of resources with significant environmental footprints.

In addition, we have implemented a comprehensive waste management system that emphasizes recycling and reusing materials whenever possible. For instance, we recycle plasterboard scraps and packaging materials, and we actively reuse plaster buckets and water to reduce waste and conserve resources.

Our approach to sustainability is an ongoing journey, and we are dedicated to exploring new initiatives and innovations to further reduce our environmental footprint. By choosing SSIL, you can trust that your plastering project is not only of the highest quality but also aligned with principles of environmental responsibility.